Shipping policy

Shipping Policy

Where we ship
We currently ship within Canada. Shipping to the United States is not available at this time.

How we ship
Orders ship by Canada Post Regular Parcel and include tracking. Every glass order is packed by hand in protective packaging to help it arrive safely.

Shipping and handling costs
Shipping is calculated at checkout using Canada Post's rates, based on your order's size, weight and destination, and includes a handling charge for boxes, protective packing materials and packing time. Your total shipping and handling cost is shown at checkout before you pay.

Freight shipments for large pieces, full sheets and bulk orders are quoted separately. Local pickup is free.

Processing time
Orders are typically processed and shipped within 1 business day. Cut-to-size orders may need additional time, and we'll contact you if there's a delay. Once your order ships, you'll receive an email with your tracking number. Delivery times depend on your location and Canada Post's service.

Large pieces, full sheets and bulk orders
Glass up to 12" × 24" ships by Canada Post. Larger pieces, full sheets and bulk quantities ship by crate and freight. Please contact us for a shipping quote before ordering. We'll confirm the freight cost with you before anything is shipped.

Came
Came can be shipped in full lengths or cut in half to 36" lengths. Full lengths are subject to Canada Post oversize charges, so cutting in half can noticeably lower your shipping cost. Please let us know your preference when ordering. Local pickup is also available for full lengths.

Chemicals and restricted items
Some chemicals have shipping restrictions and may be available for local pickup only. Where this applies, it's noted on the product page.

Local pickup
Local pickup is available at checkout at no charge. We'll email you when your order is ready and agree on a pickup time that works for you.

Damaged orders
If your order arrives damaged, contact us within 48 hours of delivery at info@fusionglass.ca. Include photos of the damaged items, the packaging (inside and out) and the shipping label. Please keep all packaging until your claim is resolved, as the carrier may need to inspect it. We'll work with you on a replacement or refund.

Lost or delayed packages
If your tracking hasn't updated in several days, or your package hasn't arrived within the expected time, contact us and we'll follow up with Canada Post.

Address accuracy
Please check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address entered by the customer. Any reshipping costs are the customer's responsibility.

Returns
For returns and refunds, please see our Refund & Return Policy.

Questions?
Email info@fusionglass.ca or call 1-800-663-5071.